Job Description Summary

We are currently looking for an experienced P2P and O2C Subject Matter Expert (SME) for our APAC Regional Hub based in Petaling Jaya. In this role, you will support and report to the P2P and O2C Service Delivery Lead working with internal and external stakeholders regarding P2P and O2C processes & operational related matters, KPIs performance, etc. and also working in partnership with a remote GSK Operations Team (BPO) to resolve P2P and O2C issues with efficiency. You will be responsible for a set of APAC Markets to monitor processes and activities, be responsible for KPI metrics, find resolution to complex issues and provide other support as required. This role requires knowledge of P2P and O2C in terms of processes/activities and SAP/S4Hana systems.

Key Responsibilities

• Responsible for delivering and driving improvements on KPIs / SLAs of their respective APAC Markets and Cluster. Setting plan(s) and...