The Outlet Supervisor / Senior Service Associate deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.

• Recycle wherever possible and enforce cost saving measures
• Communicate to supervisor for any difficulties, guest comments and other relevant information.
• Establish and maintain effective colleague working relationships.
• Attend and participate in daily briefings and other meetings as scheduled.
• Attend and participate in training sessions as scheduled.
• Deliver high service standards in accordance with departmental standards and procedures.
• Prepare for service by ensuring:

• grooming is impeccable
• outlet equipment are clean, sorted and stored
• glassware / flatware is polished
• chinaware is clean
• waiter stations are prepared