Job Description & Requirements

1. Operations Management

• Oversee the daily operations of the outlet to ensure smooth, efficient service.
• Monitor opening and closing procedures, cleanliness, and safety standards.
• Ensure all equipment and facilities are properly maintained.

2. Sales and Revenue

• Drive sales and achieve monthly revenue targets.
• Implement promotions, upselling, and marketing initiatives to increase profitability.
• Monitor cost control — including labor, inventory, and wastage management.

3. Customer Service

• Ensure high standards of customer satisfaction and handle complaints promptly.
• Maintain a positive outlet atmosphere and consistent service quality.

4. Staff Management

• Recruit, train, and supervise outlet staff (servers, cashiers, barista...