As an Outlet Crew Lead, you guide the team during your assigned shift, ensuring smooth operations and seamless customer service. You act as the on shift point person, reinforcing SOPs and quality standards, developing team members through coaching and guidance, and ensuring prompt resolution of customer inquiries. This role supports leadership through day-to-day coordination without carrying full managerial authority.



Impact on the business



*Provides real-time leadership to ensure consistent daily operations

*Reinforces product quality, service excellence, and SOP compliance

*Maintains order accuracy and workflow efficiency during peak hours

*Coaches crew during shifts, strengthening team capability

*Ensures a positive customer experience and resolves minor inquiries





Qualifications and Skills



*Senior High School graduate or college-level

*At least 1 year of experience in a c...