Overview

MCI seeks Outbound Sales Representatives to support a variety of projects for well-known brands. The role involves connecting with prospective customers, promoting and upselling products and services, and delivering exceptional customer experiences in a fast‑paced, performance‑driven environment.

Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process orders accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and safeguard customer information
• Escalate complex issues to supervisors or appropriate team...