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Out of Hours Customer Care Team Leader

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EQUANS
📍 Leeds, United Kingdom
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Location Leeds
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Posted June 20, 2026
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Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Equans is looking for an Out of Hours Customer Care Team Leader to join our team in Leeds on a permanent basis.


This is a full time role. On offer is a competitive salary, and benefits package.

Please note the hours for the role:

Week 1 - Monday to Friday - 15:30pm to 00:30 with 1 hour for lunch

Week2 - Tuesday, Wednesday and Thursday - 15:30pm to 00:30 with 1 hour for lunch and Saturday and Sunday 8am to 5pm

These hours are rotated every week.


What will you deliver?

  • The Helpdesk Team Leader is responsible for the daily running of the Helpdesk through the effective management of resources by receiving and processing phone calls and e-mails directly from Clients

  • Responsible for ensuring that there are adequate resources in place to effectively receive, process and manage all calls/e-mails in line with the contract Performance Standards

  • The Out of h...

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    📍 Location Details

    🌆
    City
    Leeds
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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