OSS Tech 1 is responsible for providing technical assistance to all end‑users and IT infrastructure support, ensuring all IT related issues or requests are facilitated promptly.

Benefits

• Hybrid work setup
• Competitive salary and benefits
• Access to KMC’s exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Responsibilities

• Provides first‑line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures and allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add, and C...