An OTC Analyst is responsible for managing accounts receivable activities, ensuring timely and accurate collection, allocation, and posting of customer payments. The role involves resolving unallocated or unidentified payments, maintaining data accuracy in financial systems, supporting KPI delivery, and collaborating closely with finance, shared services, and branch teams to optimize the end‑to‑end order‑to‑cash process and improve customer satisfaction.

Responsibilities:

• Performs in delivery capacity to ensure all OPCOS customer payments are received at LBU level and fully optimised in terms of collection and appropriate allocation
• Follows core Accounts Receivable processes to ensure highly accurate customer payment collection and subsequent allocation
• Execute unallocated credits (UCRs)
• Execute unidentified payments & collection posting (matching in MSNav...