Responsibilities

· Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times.

· Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests.

· Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings.

· Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions.

· Input guest orders into the hotel’s POS (Point of Sale) system in a timely and accurate manner.

· Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order.

· Maintain a detailed understanding of the hotel’s in-room dining menu and keep up-to-date with any menu changes or promotions.

· Communicate effec...