Job Description

• Manage queues and cases (customer orders and inquiries) from Salesforce.com
• Answer customer inquiries completely and accurately
• Accurately enter orders manually into SAP.
• Ensures that electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Correct EDI or Electronic order errors to root-cause
• Handle complex customers and critical tasks that require collaboration between multiple departments
• Handle simple claims like under shipping, over shipping, customer errors that require straightforward credit/debit or return
• Handle more complex claims like annual returns and freight claims
• Work with Account Receivable to handle Order Management related residuals/deductions
• Answer inbound calls for r...