Customer Service Representative
Location: New Berlin, WI
Job Type: Full-Time
Position Overview
We are seeking a reliable and customer-focused Customer Service Representative to join our team in New Berlin. This role will be responsible for handling inbound customer calls, addressing inquiries related to orders, products, and general support, and ensuring a positive customer experience from start to finish. The ideal candidate is detail-oriented, comfortable working in a fast-paced environment, and passionate about delivering excellent service.
Key Responsibilities

+ Answer and manage inbound customer calls in a professional and timely manner

+ Assist customers with order inquiries, including order status, product information, and issue resolution

+ Accurately enter and update customer and order information in internal systems

+ Collaborate with internal departments (shipping, sales, operations) to resolve customer concerns

+ F...