Job Title: Order Management Specialist
Job Description
As an Order Management Specialist, you will be responsible for accurately inputting customer orders into ERP systems, ensuring all information is correct and up to date. You will respond to customer inquiries regarding their orders, resolve issues promptly, and maintain sales and work orders. Your role will involve coordinating inventory, managing parts shortages, and aligning cross-functional processes. You will track shipments, monitor KPIs for order accuracy, troubleshoot discrepancies, and participate in continuous process improvement initiatives.
Responsibilities

+ Accurately input customer orders into ERP systems.

+ Respond to customer inquiries and resolve order-related issues.

+ Create and maintain sales and work orders.

+ Coordinate inventory and manage parts shortages.

+ Track shipments, PODs, and communicate updates to functional owners.

+ Monitor KPIs for or...