Order Management Operational Lead (Digital Customer Experience)

Location: Taguig

Work Setup: 3 days onsite per week

Shift: Night shift

Salary: PHP 30,000 35,000

Headcount: 1

About The Role

We are looking for an experienced Order Management Operational Lead who will manage customer order operations, ensure service quality, and drive team performance in a fast-paced digital customer experience environment.

This role is ideal for candidates with background as Contact Center Team Lead, BPO Operations Team Lead, or Customer Experience Team Lead handling voice, non-voice, or blended accounts.

Why Join Us

• Opportunity to lead order management and customer experience operations
• Work with a global client environment
• Apply coaching and leadership skills in performance management
• Competitive salary package

Qualifications

• 2 to 3 years of exp...