Job Description

• Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
• Process orders with correct documents in compliance with policies and procedures.
• Be the single point of contact for customers for orders and enquiries.
• Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information.
• Review scheduled ship date for each order and provide ship commit to customer upon request.
• Attend weekly business meeting and provide shippable orders for the month.
• Prepare and co‑ordinate with fulfillment team on customer’s required documentation for shipment.
• Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction.

Qualifications