Location
taguig
Posted
June 08, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Company Description
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia).
Job Description
- Manage queues and cases (customer orders and inquiries) from Salesforce.com.
- Answer customer inquiries completely and accurately.
- Accurately enter orders manually into SAP.
- Ensure that electronic orders flow into the system as intended.
- Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.).
- Correct EDI or electronic order errors to root cause.
- Handle specialized customers and tasks with specific instructions and requirements.
- Handle simple claims such as undershipping, overshipping, and customer errors requiring straightforward credit/debit or return.
- Handle more ...