Job Description

Manage queues and cases (customer orders and inquiries) from
Answer customer inquiries completely and accurately
Accurately enter orders manually into SAP.
Ensures that electronic orders flow into the system as intended.
Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.

• Ensure order fulfillment (stock availability, order status, document requests, etc.)

• Correct EDI or Electronic order errors to root-cause

• Handle specialized customers and tasks with specific instructions and requirements

• Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return

• Handle more complex claims like annual returns and freight claims
Answer inbound calls for routine inquiries
Make outbound calls for routine inquiries, verification, clarification, etc.
Understand and effectively recomme...