Overview

The Order Management Analyst is responsible for ensuring day-to-day order processing for Frito-Lay North America (FLNA), driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The analyst collaborates with colleagues worldwide and works with site and regional leadership.

Responsibilities

• Ensure day-to-day order processing for FLNA, including order confirmation, order cleansing, and management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication, and off-template orders.
• Confirm order completion.

Qualifications

• Advanced English, with daily communication with native speakers.
• Basic Excel knowledge (data entry/editing, sorting and filtering data, basic formulas).
• 6 months to 1 year of experience with administrative tasks (document filing, purcha...