**Please submit your CV in English**
The Order Fulfillment Specialist is responsible for resolving complex customer issues and coordinating sales orders to ensure timely and accurate delivery. The role combines operational order management with advanced customer support, requiring strong analytical and problem-solving skills.
The specialist monitors order progress, analyzes customer feedback and service data to identify trends, and recommends improvements to enhance service quality. They handle high-priority and escalated cases, applying advanced troubleshooting methods to resolve challenging issues.
**Your role:**
+ Monitors sales orders across channels, including order receipt, status tracking, and returns processing, ensuring smooth order fulfillment.
+ Tracks sales performance and order progress, providing timely updates to support decision-making.
+ Owns complex and sensitive customer cases, delivering effective and tailored resolutions.
+ Analyzes customer fe...