Responsible for daily management of customer orders and fulfillment from Purchase Orders to Receiving to shipment. Ensure sales orders are properly launched in BaaN, maintained, and closed.

• Communicate and align with Account Manager (AM)/Program Manager (PM) on the Purchase Order (PO) received & program delivery schedule to confirm order before triggering Product Realization Flow (PRF) Eflow.
• Provide feedback to AM/PM if there are changes for the next course of action.
• Assist the finance team with invoice disputes or any issues related to Sales Orders (S/O) such as GST code and credit notes.
• Maintain a proper and systematic filing system for Customer PO, PRF forms.
• Act as the focal person to acknowledge and process new/revised PO from customers.
• Highlight discrepancies found in PO to Account Manager and execute the next step of action as advised.
• Initiate repair RMA# requests and support customer OOR and Baan matc...