**Introduction**
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**Your role and responsibilities**
UK Future Now is an innovative and exciting part of IBM. A fast-paced and dynamic business built to deliver high-value technical services to world renowned clients. All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - this enables our employees to build their experience, skillset and network.

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?

Responsible for ensuring that the customers Oracle ERP and HCM modules are supported maintained and developed as part of IBM’s managed service, via ticket management. You will deliver high levels of customer service and satisfaction to end users and professional users.

You will be a key contact for the customer to log and triage incidents, requests for fulfilment, events, problems, and chang...