Appealing Points:

• Led L2/L3 application support for enterprise financial consolidation systems, serving as the primary escalation point for complex technical issues and ensuring high system availability during critical reporting cycles.


• Supported monthly, quarterly, and annual financial close processes by troubleshooting consolidation, data load, and calculation issues, enabling accurate and timely financial reporting.


• Collaborated with business users, IT teams, and vendors to resolve incidents and implement system improvements while adhering to **ITIL incident, problem, ...