A large public healthcare system is seeking an experienced Oracle HCM Solutions Analyst specializing in Oracle HR Helpdesk. This role will partner with HR leadership, IT, and operations teams to design, implement, and optimize HR service delivery solutions in a complex, multi-facility environment.

Responsibilities:

• Collaborate with HR operations and leadership to define HR service delivery models, case management workflows, and SLA frameworks


• Lead configuration and implementation of Oracle HR Helpdesk including case categories, routing rules, escalation workflows, and agent workspace design


• Design routing logic based on facility, department, and inquiry type to support a complex, multi-union workforce


• Develop and manage knowledge base strategies including employee self-service content and HR FAQs


• Align Helpdesk configurations with Oracle HCM data structures (Position, Assignment, Location, Payr...