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Optima Customer Success Manager - TotalCare
Optima ECM Consulting
📍
Cuauhtémoc, Mexico
Location
Cuauhtémoc
Posted
June 10, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Optima Customer Success Manager - TotalCare
Location: Remote Home Office
Reports to: VP, Customer Success
The Opportunity
Optima Consulting is seeking a strategic, customer focused Customer Success Manager TotalCare to lead and continuously evolve our Application Management Services AMS program, Optima TotalCare.
This role is responsible for delivering proactive support for enterprise platforms including SAP, OpenText and Custom Certified SAP-On Adds ensuring reliability, optimization, and long-term customer success.
The ideal candidate combines strong customer success leadership, operational discipline, and a modern service delivery mindset. This leader will leverage data, automation, and AI enabled tools where appropriate to improve support efficiency, reduce recurring incidents, and enhance customer outcomes.
If you thrive in a...
Location: Remote Home Office
Reports to: VP, Customer Success
The Opportunity
Optima Consulting is seeking a strategic, customer focused Customer Success Manager TotalCare to lead and continuously evolve our Application Management Services AMS program, Optima TotalCare.
This role is responsible for delivering proactive support for enterprise platforms including SAP, OpenText and Custom Certified SAP-On Adds ensuring reliability, optimization, and long-term customer success.
The ideal candidate combines strong customer success leadership, operational discipline, and a modern service delivery mindset. This leader will leverage data, automation, and AI enabled tools where appropriate to improve support efficiency, reduce recurring incidents, and enhance customer outcomes.
If you thrive in a...