Provides operational support in the pickup and delivery (P&D) area through the coordination of quality, service and administrative functions. Runs and optimizes the routing/package delivery software (ex.: FRO/DRO) to help optimize P&D service. Dispatches couriers to minimize costs and ensure service integrity. Tracks service, safety, cost, and quality metrics for the facility. Investigates and responds to customer complaints (e.g., early/late pickups, rude couriers). Reports, investigates and follows up on schedule delays, accidents, and equipment failures. Creates and maintains files for equipment and regulatory compliance. Coaches drivers and conducts check rides for methods and safety (defensive driving, etc.). May oversee the P&D operation when P&D Manager is absent. Performs other administrative and on-road duties as needed.

Minimum Education

High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.