On-site - Pasig 1-3 Years Experience, Diploma, Full-time

Job Responsibilities

• Manage and lead a team of customer service associates (10–20 agents)
• Monitor daily performance (AHT, CSAT, QA, attendance, productivity)
• Conduct regular coaching sessions and performance reviews
• Handle escalations and support agents in resolving customer concerns
• Prepare and analyze daily/weekly performance reports
• Facilitate team huddles, meetings, and engagement activities
• Collaborate with QA, Training, and Operations teams to drive results

Qualifications

• At least 1 year experience as Team Leader / Supervisor in a BPO setting
• Open to undergraduates
• Must have people management experience (handled a team)
• Strong understanding of KPIs and performance metrics
• Good communication and leadersh...