We are seeking an experienced Operations Team Lead to oversee daily operations, drive process improvements, and ensure compliance with regulatory and internal standards. This role involves leading a team, managing risks, and delivering high-quality services in a fast-paced banking environment.

• Lead and manage day-to-day operations to ensure efficiency, accuracy, and timely service delivery
• Supervise, coach, and develop team members to achieve performance targets and foster a high-performance culture
• Monitor and ensure adherence to internal policies, regulatory requirements, and operational procedures
• Identify, assess, and manage operational risks, including escalation of issues when required
• Drive continuous improvement initiatives, including process optimisation, automation, and digitalisation
• Handle customer issues, complaints, and queries, ensuring prompt and satisfactory resolution
...