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Operations Support Group Manager

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11118 Citibank, N.A. Regional Operating Headquarters
πŸ“ Taguig, Philippines
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Location Taguig
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Posted June 01, 2026
πŸš—
Commute Local Area
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Job Description

The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
  • Design strategies that generate improvements
  • Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
  • Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regula...
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    πŸ“ Location Details

    πŸŒ†
    City
    Taguig
    πŸ—ΊοΈ
    Country
    Philippines
    πŸš—
    Commute
    Local Area

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