About the role

As a BPO Team Leader - Travel Account at Teleperformance, you will play a vital role in leading a team of customer service representatives in providing exceptional support to clients in the travel industry. This full-time, on-site position is based in Pasay City, Metro Manila, offering you the opportunity to contribute to the success of a global leader in the call centre and customer service sector.

What you'll be doing

1. Oversee the day-to-day operations of your team, ensuring productivity, efficiency, and adherence to company policies and client requirements
2. Coach, train, and motivate your team to deliver outstanding customer service, handling a variety of customer inquiries and issues
3. Analyse key performance indicators, provide feedback, and implement strategies to continuously improve team and individual performance
4. Foster a positive and collaborative work environm...