Responsibilities

• Monitor and improve Rider Performance and Compliance
• Lead Rider Recruitment for all the zones in allocated cities
• Responsible for assessment of any internal fleet promotions
• Lead a Team of Rider Team Leaders and Rider Coordinators
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Supervises rider onboarding and training schedule with Rider Trainer
• Inventory management and usage compliance of Rider equipments
• Groom rider quality (behaviour, appearance, professionalism, presentational etc)
• Setting up a performance improvement plan to improve performance of low performing riders
• Reduce rider complaints originating from customers

Requirements

• Bachelor's Degree
• 4-5 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlid...