Operations Supervisor BPO | Onsite Silver City | Night Shift

Location: Silver City Pasig

Work setup: Onsite

Shift: Night shift / shifting schedule

Headcount: 16

Account: Appliance support program

Job Responsibilities

• Supervise a team of customer service representatives in a contact center environment
• Provide coaching, training, and performance feedback to agents
• Monitor team KPIs, productivity, and quality metrics
• Identify performance gaps and implement improvement plans
• Ensure compliance with client requirements and internal policies
• Support quality assurance and process improvement initiatives
• Coordinate with operations managers and support teams
• Maintain high employee engagement and retention
• Escalate operational issues when needed

Qualifications

• At least 1 to 2 years experience as Supervisor in BPO or C...