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Operations Supervisor – BPO | Onsite Silver City | Night Shift
Recruitify_HR
📍
taguig, Philippines
Location
taguig
Posted
June 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Operations Supervisor BPO | Onsite Silver City | Night Shift
Location: Silver City Pasig
Work setup: Onsite
Shift: Night shift / shifting schedule
Headcount: 16
Account: Appliance support program
Job Responsibilities
- Supervise a team of customer service representatives in a contact center environment
- Provide coaching, training, and performance feedback to agents
- Monitor team KPIs, productivity, and quality metrics
- Identify performance gaps and implement improvement plans
- Ensure compliance with client requirements and internal policies
- Support quality assurance and process improvement initiatives
- Coordinate with operations managers and support teams
- Maintain high employee engagement and retention
- Escalate operational issues when needed
Qualifications
- At least 1 to 2 years experience as Supervisor in BPO or C...