The Operations Strategy and Excellence Lead is responsible for supporting the Head of Operations Strategy and Transformation in defining and upholding the overall PH Operations multiyear strategy, KPIs, continuous improvement through rigorous operational standards, streamlining core processes, embedding continuous improvement throughout the PH Operations team, and leading Change Management for Strategy and Transformation team initiatives. The role employs a deep understanding of insurance end‑to‑end business, Lean Six Sigma approaches, data‑driven insights, and a range of quick‑win automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models.

Key Responsibilities

• Work with the Head of Operations Strategy and Transformation and PH COO in setting and following through the overall 3‑year Operations Strategy and Roadmap.
• Assist in implementing governance structures for assessing high‑priority improvement programs, ensurin...