Overview

The Operations Strategy and Excellence Lead is responsible for supporting the Head of Operations Strategy and Transformation in defining and upholding the PH Operations multiyear strategy and KPIs, driving continuous improvement through rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout the PH Operations team. This role applies Lean Six Sigma, data-driven insights, and a range of quick-win automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. It partners with transformation and innovation teams to provide operational designs, analytics, and recommended practices for outstanding client service, top-tier quality, and stable long-term growth.

The successful candidate will collaborate with the PH Operations Transformation Lead, Operations Value Stream Lead, Regional Transformation and Excellence team, and stakeholders in PH (e.g., Distribution, Risk, Legal & Compli...