**PURPOSE/OBJECTIVE** **:**

The purpose of the Operations Specialist II role is to perform and oversee complex loan operations functions with a high degree of accuracy, control awareness, and end-to-end process ownership. This role builds upon core processing proficiency to include advanced exception handling, quality control activities, and subject matter expertise across loan products and operational processes.

The Specialist II is responsible for supporting operational integrity through control execution, issue resolution, and participation in audit, compliance, and process improvement initiatives. This role operates with increased independence and is expected to support team production, provide guidance to peers, and contribute to continuous improvement efforts across Loan Operations. This position operates in a hybrid work environment with onsite presence 2–3 times weekly in the Brockton or Wakefield office locations.

**RESPONSIBILITIES:**
**Loan Pro...