About the Role
We are seeking a detail-oriented and patient-focused Customer Service Representative to join our team. In this role, you will support patients and healthcare providers by managing order entry, verifying insurance, and ensuring accurate documentation for billing. This is a fast-paced, hands-on position ideal for someone who enjoys customer interaction, problem-solving, and working in a dynamic healthcare environment.
Key Responsibilities

+ Enter and process sales orders accurately and efficiently

+ Verify insurance information and ensure proper documentation is complete for billing

+ Review prescriptions and supporting chart notes; follow up with physicians as needed

+ Provide direct patient support, including OTC sales of medical equipment and accessories

+ Dispense equipment such as walkers, bath safety items, mobility aids, and orthopedic supports

+ Educate patients on proper use of equipment and supplies
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