Job Title
Operations Specialist
Job Description
The Operations Specialist supports day-to-day operational execution by managing a high-volume ticket queue and completing requests with speed and accuracy. This role works closely with Client Delivery team members to process pricing, data, and system-related requests, leveraging internal tools to research issues, perform updates, and complete basic configuration tasks. The position is ideal for someone who is highly detail-oriented, responsive, and comfortable operating in a fast-paced, task-driven environment.
Responsibilities

+ Manage and execute incoming requests through a ticket queue, ensuring timely and accurate completion.

+ Triage and prioritize work in a shared queue by following defined processes and service level agreements (SLAs).

+ Respond to internal team members and external partners professionally within ticket threads and email.

+ Execute a range of operational requests, inc...