About the Team

We are looking for a highly detail-oriented and proactive Seller Support Specialist to ensure the seamless resolution of operational and logistical issues for our Fulfillment by Shopee (FBS) sellers. This critical backbone role serves as the primary liaison between the Seller Management/Account Manager team and our internal operational departments (Warehouse, Business Development, Finance). The ideal candidate thrives in a fast-paced environment, has exceptional problem-solving skills, and a strong commitment to accuracy in data and process execution.

Operational Support & Escalation Handling

• Resolve daily operational support tickets and inquiries related to warehouse and logistics processes.
• Track and maintain records for Value-Added Services (VAS) charges and the official seller liquidation list.
• Investigate and resolve critical operational issues and escalations, including incorrect deliveries, incomplete shi...