Elevate your career as an Operations Specialist with Scotia iTRADE in Toronto, Ontario. Leverage your expertise in account onboarding, cash management, and brokerage transfers to support front-line agents effectively.
The Scotia iTRADE Operations Priority Support Group is seeking skilled operations agents with a minimum of two years in financial services. This role emphasizes expert knowledge in operations while providing timely assistance for inquiries related to account approvals, investigations, and escalations. You will be integral in maintaining a high level of service to client-facing agents and enhancing operational processes.
Key Responsibilities:
• Handle front-line agent inquiries accurately and efficiently
• Provide expert guidance on operational policies and procedures
• Demonstrate strong written and verbal communication skills
• Ensure timely resolutions for client escalations and inquiries
• Identify operational efficiencies and participate in team t...