Job Title- Operations Service Specialist
Job Location- Gurgaon Corporate Office
Shift Timings- 4:30 pm – 1:30 am / 9:00 pm – 6:00 am (all time zones are in IST)
Weekly Offs- Roster Based
Night Shift Allowance- INR 2500/- per month (as per eligibility)
Work from Home/Office- Remote work is currently permitted, but there might be a future transition to a hybrid work model where physical presence could be necessary.

POSITION SUMMARY

The Operations Service Specialist at Prometric serves as the primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.) working in a team-based environment. This individual with provide triage of urgent requests and work with test delivery staff to properly resolve all inquiries. This includes educating staff as to where they can access information for self-service. This role requires that all interactions be documented for easy retrieval for future inquiries, as well as...