Operations L1B in Asia Segment was established at the end of 2020 with the objective to ensure that operations risks are managed effectively, that there is consistency and high standards of controls implemented across the Asia Segment.

With the ever-growing maturity of the Operations Risk & Governance structure, the Operations L1B team’s responsibilities now include (but are not limited to) the following:

+ Drive Risk Awareness across 12 markets to promote a strong Risk Management Culture in line with the Manulife risk appetite.
+ Develop, effectively communicate, and implement enhancements to current key processes, including Control Testing (including setting up of the BAU control testing), Audit preparation, RCSA support, Complaints Analysis and Management, and other Operations Governance initiatives to risk and controls governance within the Operations division
+ Implement frameworks and initiatives to strengthen the Operations risk controls, in collaboration...