GENERAL MISSION:

The position is responsible for the Hotel Operational Departments (Front Office, Housekeeping, F&B Service, Culinary & Engineering). Manage the operations of the hotel in order to maximize profitability, to ensure superior guest service and product quality. Develop, recommend, implement and manage the operational department’s annual and long term goals while meeting/exceeding financial goals.

PRIMARY RESPONSIBILITIES:

RESPONSIBILITES AND MEANS

The Operations manager performs his/her duties within the framework as defined by the chain or hotel norms and internal regulations.

TECHNICAL RESPONSIBILITIES

• Quality of the product.

• Control of hotel techniques and applications by the staff.

• Staff adherence to product spirit and follow-up.

• Applications of the inspection norms established by the group & hotel.