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Operations Manager Travel Agency Call Centre
Trawell 24/7 Limited
📍
islamabad, Pakistan
Location
islamabad
Posted
June 27, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Operations Manager Travel agency's Call Centre
We are a UK based travel agency looking for a sharp, results-driven Operations Manager to lead and scale our call centre operations.
This is not a basic admin role — you will be responsible for driving sales performance, managing agents, improving systems, and ensuring every lead converts into revenue.
If you have hands‑on experience in a local travel agency, understand flight bookings, GDS systems, and know how to run a high‑performing sales team — this role is for you.
Key Responsibilities
- Manage daily call centre operations (inbound + outbound sales)
- Lead, train, and monitor a team of travel consultants
- Drive sales targets, conversions, and revenue growth
- Monitor call quality, scripts, and closing techniques
- Manage team and day‑to‑day office operations and admin tasks
- Directly report to MD in UK office.