Duties

• Curate and oversee every aspect of the guest experience, from arrival to departure, ensuring an atmosphere of refined ultra luxury
• Uphold Michelin Key standards and elevate service benchmarks beyond expectation
• Inspire and guide departmental leaders to achieve operational brilliance and collaborative synergy
• Safeguard the elegance of rooms, public spaces, and facilities with meticulous attention to detail
• Champion guest recognition, VIP experiences, and bespoke service recovery
• Drive operational productivity, cost discipline, and revenue optimisation
• Contribute to strategic budgeting, forecasting, and long-term business planning
• Ensure compliance with governance, financial controls, and statutory obligations
• Cultivate, mentor, and empower teams to embody the spirit of ultra luxury hospitality
• Represent Operations at the highest level of executive forums