About the job Operations Manager - Retail BPO (Cebu)

Start Date: August 15

Work Setup: Fully Onsite in Cebu

Educational Qualification: Bachelor's Degree

Work Experience:

• At least 4 years of experience as an Operations Manager or Senior Group Leader in any industry, preferably in retail
• Capable of managing three Assistant Managers and conducting business reviews

Key Responsibilities:

• Team Leadership & Development: Lead and mentor call center supervisors, coach teams on best practices, promote a culture of accountability and continuous improvement, and oversee hiring, coaching, and staff performance.
• Performance Management & Monitoring: Track and manage KPIs, performance metrics, and productivity standards; analyze team and individual performance to identify trends and areas for improvement; and implement strategies to boost reven...