Operations Manager - Reservations and Call Center at Atlantis The Palm Dubai leads end-to-end reservations and contact center performance within one of the UAE's most prestigious luxury hospitality destinations.

This leadership role drives guest experience excellence, revenue optimization, workforce planning, and operational efficiency across all reservation channels in Dubai's competitive tourism market.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Management
• Salary: monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Oversee daily operations of reservations and call center teams to ensure service excellence
• Manage workforce planning, scheduling, and resource allocation
• Monitor and analyze KPIs including conversion rates, call handling time, and revenue metrics