Overview

The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements. This role drives performance, productivity, and profitability through effective operational strategies while leading Team Leaders and cross-functional stakeholders across multiple lines of business.

Responsibilities

• Oversee operations across multiple lines of business (LOBs), managing Team Leaders and operational staff
• Lead and coach Team Leaders to achieve productivity, quality, customer experience, and client KPI targets
• Ensure daily service levels, compliance standards, and performance objectives are consistently met
• Develop team and individual goals and implement action plans to drive results
• Monitor staffing, workforce coverage, and training needs to ensure operational readiness
• Colla...