Job Overview:

Reporting to the Director of Operations, the Operations Manager supports order execution across accounts, with a focus on time-sensitive and high-priority work. The Operations Manager acts as an extension of the Director of Operations, helping to troubleshoot day to day needs and provide updates directly to customer counterparts as necessary.

The Operations Manager is responsible for expediting all “hot” orders across accounts, including remakes, VIP orders and late orders, ensuring they are identified quickly, routed appropriately, and driven to resolution. This role requires strong cross-functional coordination, clear escalation practices, and consistent status visibility.

This is a hands-on and central role for an excellence-oriented candidate who thrives in a fast-paced and customer-focused environment. Experience in and a passion for jewelry is required.

Key Responsibilities:

• Day-to-Day Operational Managemen...