Key Responsible Areas:
- To manage operations team performance by setting clear SOPs for all operations-related activities and monitoring the performance.
- To hire adequate resources to meet optimum productivity targets and business retention for the West Region.
- To enhance the customer experience through efficient service delivery and a feedback mechanism.
- To form a clear strategy for customer retention for the network and sales business through regular engagements and customer service performance.
- Inclination for the growth and performance of the team through training and development programs.
- To optimise systems usage for costing, rolling forecast, accruals/ provisions as per operations guidelines.
- Optimize and implement operational standards & guidelines and drive continuous improvement of the operations Team.
- Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
- To ensure all operational act...