Operations Manager - Call Center

Department: Operations

Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Job Type: Full time.

Schedule: Monday to Friday, with schedule availability.

Objective:

Administration of operational human resources and materials to assure the correct performance in the line or lines of businesses, ensuring compliance in security protocols and quality. Analyze, evaluate and track the indicators of operational performance so they can be reached in an efficient manner

Main Activities:

• Measure operational results and calculate weekly productivity incentives.
• Evaluate productivity reports and operational rankings.
• Present resul...