Work Setup: Onsite (McKinley, Taguig)

Job Summary:

Operations Manager champions visionary and hands‑on leadership for CE support, spearheading scalable delivery, fostering leadership growth, and guaranteeing unwavering service excellence. This role expertly oversees end‑to‑end operations while seamlessly aligning people strategies with client goals.

Key Responsibilities:

• Lead dynamic CE teams and Assistant Managers across Tier 1‑3 operations, inspiring excellence at every level.
• Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
• Champion operational strategies, driving continuous improvement and boosting efficiency across the board.
• Serve as the senior escalation point, expertly managing critical operational, client, or delivery risks with confidence.
• Partner closely with senior stakeholders in Recruitment, HR, Workforce, QA, and Product ...