The Operations Manager is responsible for overseeing and optimizing the day-to-day operations of the recruitment business. This role serves as a critical bridge between the Sales/Business Development team and the Recruitment team, ensuring smooth coordination, operational efficiency, service quality, and timely delivery of client requirements. The Operations Manager will implement processes, monitor performance, and support strategic objectives as defined by the Executive Management.

II. Responsibilities

Operational Management

• Supervise and manage daily operations of the recruitment business to ensure efficiency and compliance with company policies.
• Develop, implement, and improve operational processes, workflows, and standard operating procedures (SOPs).
• Monitor recruitment delivery timelines, candidate pipeline status, and client fulfillment metrics.
• Ensure accurate documentation, reporting, and data integrity across syst...